1. What products do you sell?

COZYFEET MARKET LLC primarily offers stylish and comfortable women’s footwear, dedicated to providing customers with shoe options suitable for everyday wear.

  1. Where do you ship to?

Currently, we only ship within the United States; we do not offer shipping to locations outside the U.S.

  1. How long does it take to process an order?

Orders typically take 1–3 business days to process and prepare.

Once shipped, delivery time depends on the selected shipping method and the carrier.

  1. Which shipping carriers do you use?

Depending on the order and delivery address, we may use the following carriers:

USPS
UPS
FedEx

Standard estimated delivery time is usually 2–7 business days, depending on the shipping method and delivery address.

  1. How can I track my order?

Once the order has shipped, we will provide a tracking number.

You can check the status of your package using the carrier’s tracking system.

  1. Can I request a refund?

Yes.

We offer a 30-day refund window. If you wish to request a refund, please contact us at sales@cozyfeetmarket.com within 30 days of receiving your item.

Refund requests must comply with our Refund and Returns Policy.

  1. What if the shoes I receive are defective?

If the product you receive has a manufacturing defect, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photos or videos clearly showing the defect. We will review the situation and provide a refund, exchange, or other appropriate solution in accordance with our policies.

  1. Can I return the shoes if the size doesn’t fit?

Unless there is a manufacturing defect or applicable law requires otherwise, our products are sold on a final sale basis.

Requests for returns or refunds based on size selection, color preference, personal taste, or other non-quality-related issues may not be approved.

  1. Is payment secure?

Yes.

All transactions are processed through secure, PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment gateways.

COZYFEET MARKET LLC does not store full credit card numbers or CVV security codes on its own servers.

10. Do you sell my personal information?

No.

We do not sell or rent your personal information.

We may share limited information with logistics, payment, and other necessary service providers only when required to fulfill orders and provide related services.

  1. How long do you keep my personal information?

We retain personal information only for as long as necessary to fulfill orders, provide services, resolve disputes, perform contracts, and comply with applicable laws and regulations.

When the information is no longer required for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and internal procedures.

  1. Can I request access to or deletion of my personal data?

Depending on the privacy laws applicable in your state, you may have the right to request access to or deletion of the personal information we hold about you.

To submit a request for data access or deletion, please email us at:

sales@cozyfeetmarket.com

We may need to verify your identity before processing your request.

  1. What if my package shows as delivered but I haven’t received it?

Please first check your shipping address, doorstep, mailbox, and secure delivery locations, and verify with family members, neighbors, or property management.

If you still cannot locate the package, please contact us as soon as possible, and we will assist you in checking the shipping status.

  1. What if there is a shipping delay?

Delivery times may be affected by weather, holidays, peak shipping periods, carrier operations, or other factors beyond our control.

Therefore, the delivery times displayed on the website are estimates, not guaranteed delivery dates.

  1. How can I contact COZYFEET MARKET LLC?

You can contact us via email:

Email: sales@cozyfeetmarket.com

Address:
4810 E COLONIA DE LOS PINOS BLDG 17
LOS ANGELES, CA 90022

We will respond to your inquiry as soon as possible.