Thank you for choosing COZYFEET MARKET LLC. We hope you are satisfied with your purchase. If you are not satisfied with your order, please contact us in accordance with the return and refund policy below.

  1. 30-Day Refund Period

We offer a 30-day refund period.

If you wish to request a return or refund, please contact us within 30 days of receiving the item.

Refund requests made after 30 days may not be accepted unless required by applicable law or if the product has a manufacturing defect.

  1. Product Defects

If the product you received has a manufacturing defect, please contact us as soon as possible.

Please provide:

Order number;
Product name;
Description of the issue;
Photos or videos clearly showing the problem.

We will review the situation and provide a refund, exchange, or other appropriate solution based on the specific circumstances.

  1. Return Conditions

Except in cases of manufacturing defects or where required by applicable law, all sales are final.

If a return request meets our policy requirements, the item should be in a condition suitable for return, retaining its original packaging and accessories whenever possible.

Items damaged due to normal use, wear, washing, or other human-induced causes may not be eligible for a refund.

  1. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.

If the refund is approved, we will issue the refund using the original payment method.

The time it takes for the refund to appear in your account may depend on the processing times of your bank, credit card company, or other payment service provider.

  1. Refund Amount

Approved refunds generally cover the cost of the eligible items.

Whether original shipping costs are refunded will be determined based on the reason for the return, order details, and applicable law.

If the product has a manufacturing defect, we will provide a reasonable solution based on the specific circumstances.

  1. Situations Not Eligible for Refund

To the extent permitted by applicable law, the following situations may not be eligible for a refund:

Refund requests made after the 30-day period;
Damage caused by improper personal use;
Items that have been clearly used, washed, or altered;
Refund requests based on personal preference, size choice, or color preference;
Failure to provide necessary order information;
Other situations that do not comply with this policy or applicable law.

7. How to Request a Refund or Return

To request a refund or return, please contact us.

Please include your order number, product details, and the reason for the refund or return in your email.

Our customer service team will process your request as soon as possible after receiving it.

  1. Contact Us

Address:
4810 E COLONIA DE LOS PINOS BLDG 17
LOS ANGELES, CA 90022

Email:
sales@cozyfeetmarket.com